Welcome to the SAIA Online Shop ("Site"), operated by the Scaffold & Access Industry Association (SAIA). By accessing or using our Site, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree with these Terms, please do not use this Site.
1. General Terms
These Terms govern your use of the Site and the purchase of products.
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of the updated Terms.
You must be at least 18 years old to make a purchase on this Site.
2. Account Registration & Security
You may be required to create an account to complete purchases.
You are responsible for maintaining the confidentiality of your account credentials.
SAIA is not responsible for unauthorized access to your account.
3. Orders & Payments
All prices are listed in USD and are subject to change without notice.
Payment must be made at the time of purchase. We accept major credit cards and other payment methods as indicated at checkout.
SAIA reserves the right to refuse or cancel orders at our discretion, including but not limited to fraudulent activity, incorrect pricing, or inventory issues.
4. Shipping & Delivery
Shipping costs and estimated delivery times will be provided at checkout.
SAIA is not responsible for delays caused by carriers or other factors beyond our control.
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
5. Returns & Refunds
Digital Products: All sales of digital products, including downloads, are final and non-refundable.
Physical Products: Returns or exchanges may be accepted within 30 days of purchase. Items must be unused, in original packaging, and accompanied by a receipt.
Refunds will be processed to the original payment method within a reasonable timeframe.
Shipping fees for returns are the responsibility of the customer unless the return is due to an error by SAIA.
6. Product Availability & Accuracy
SAIA strives to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, pricing, or other content are error-free.
If a product is mistakenly listed at an incorrect price, SAIA reserves the right to cancel orders before shipment.
7. Intellectual Property
All content on this Site, including text, images, logos, and trademarks, is the property of SAIA or its licensors.
You may not copy, distribute, or use any content without prior written permission from SAIA.
8. Limitation of Liability
SAIA is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site or purchased products.
To the fullest extent permitted by law, SAIA disclaims all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United States and the state of [Your State], without regard to conflict of law principles.
Any disputes shall be resolved through arbitration in accordance with the rules of the American Arbitration Association (AAA).
10. Contact Information
For any questions regarding these Terms, please contact us at:
Scaffold & Access Industry Association (SAIA)
info@saiaonline.org
